RETURNS & EXCHANGE POLICY

 

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JUMPPROOF RETURNS AND EXCHANGE POLICY

Effective Date: 23 May 2025 | Last Reviewed: 23 April 2026

 

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DEFINITIONS

"You" or "Customer" refers to the person purchasing or receiving products from JumpProof. "We", "our", or "JumpProof" refers to JumpProof Pty Ltd. "Faulty" refers to goods that are defective, damaged, or not as described. "Change-of-mind" refers to returns due to personal preference, such as style, size, or fit.

 

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1. OVERVIEW

We want you to feel confident and empowered in your Jumpproof activewear. If you're not 100% happy, we'll do our best to make it right — in a way that's fair, fast, and sustainable.

 

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1. RETURNS ELIGIBILITY

You may return your Jumpproof item(s) if:

• It is faulty, damaged, or not as described (as per ACL/FTC obligations)

• You ordered the wrong size or style and want an exchange

• You changed your mind (only within 14 days of receipt and only for unused, unwashed, tags-on products)

 

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1. CONDITIONS

• Must be returned within 30 days of delivery

• Items must be unworn, unwashed, with tags and original packaging

• Due to hygiene regulations, underwear cannot be returned for change-of-mind reasons unless faulty

• Proof of purchase required (order number, receipt, or email confirmation)

 

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1. FAULTY OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, we will:

• Offer free return shipping

• Provide a replacement, full refund, or store credit

• Cover all associated costs in accordance with consumer guarantees

 

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1. EXCHANGES

• Free exchanges for size or style if product is unworn and in original condition

• One free exchange is offered per order. Subsequent exchanges may incur a standard shipping fee, which will be communicated at the time of request.

• Exchanges are subject to item availability

 

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1. NON-RETURNABLE ITEMS

• Final Sale or Clearance items (unless faulty)

• Gift cards

• Items returned without prior contact or outside of return period

• Underwear (unless faulty)

 

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1. REFUNDS

• Processed within 5–7 business days of receipt and inspection

• Credited to the original payment method

• In some cases, store credit may be offered as an alternative to a refund, at the customer's discretion

• Shipping costs non-refundable unless the item was faulty

 

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1. INTERNATIONAL RETURNS

For orders outside Australia, return shipping costs are the responsibility of the customer unless the item is faulty. Customs duties and import taxes are non-refundable. JumpProof is not responsible for delays caused by customs.

 

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1. HOW TO LODGE A RETURN OR EXCHANGE

• Email: hello@jumpproof.com

• Include order number, reason for return, and images if relevant

• Await approval and shipping instructions

• Send item(s) using provided label or your preferred tracked method

 

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WHERE TO SHOW YOUR RETURNS POLICY

Website – Dedicated Page: Create a Returns & Exchanges page under your website's Footer Menu or Help/Support Section. Make it easy to find — especially for first-time shoppers looking for reassurance.

Product Pages: Include a returns/exchange snippet or link under the product description (e.g. "30-Day Hassle-Free Returns – Learn More").

Checkout Page: Add a brief line at checkout: "By placing your order, you agree to our Returns Policy. [Read here]"

Order Confirmation Email: Include a short section with a link to your full policy (e.g. "Need to return or exchange? Here's how").

FAQ Section: Reinforce the policy by adding common questions such as: "Can I return underwear if it doesn't fit?" and "How do I start a return?"

Shipping Confirmation Emails & SMS: Include a brief link or reference to the returns policy in order updates.