Junkmail? No.
JumpMail? Yes!
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Refund policy
RETURNS & EXCHANGE POLICY
We want you to feel confident and empowered in your JumpProof activewear. If you're not 100% happy, we'll do our best to make it right — in a way that's fair, fast, and sustainable.
Leakproof Underwear, Risk Free
New to leakproof? Your first pair is risk free for 30 days. Wear them, wash them, and see how they work for your body. Not right for you? We'll refund the item price (original shipping excluded). Prefer a different size or style? We also offer free exchanges. Just email hello@jumpproof.com and we'll take care of you.
Purchased leakproof before? Within 30 days of delivery you can exchange for another size, style, or store credit. We're unable to provide refunds on underwear. If you ordered multiple pairs, please open, wash, and wear one pair only before initiating an exchange.
Leakproof Activewear
Leggings and shorts are eligible for return or exchange within 30 days of delivery with tags attached.
What's Not Eligible
The following items cannot be returned or exchanged under any circumstances:
- Items received for free or as a gift with purchase
- Items discounted above 30% are final sale. No refunds, store credits, or exchanges
- Original shipping fees
- E-gift cards
- Items purchased through third-party sellers
- Items returned without prior contact or outside of return period
- Washbags
CONDITIONS
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Must be returned within 30 days of delivery
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Items must be unworn, unwashed, with tags and original packaging
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Proof of purchase required (order number, receipt, or email confirmation)
FAULTY OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, we will:
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Offer free return shipping
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Provide a replacement, full refund, or store credit
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Cover all associated costs in accordance with consumer guarantees
EXCHANGES
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Free exchanges for size or style if product is unworn and in original condition
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One free exchange is offered per order. Subsequent exchanges may incur a standard shipping fee, which will be communicated at the time of request.
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Exchanges are subject to item availability
REFUNDS
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Processed within 5–7 business days of receipt and inspection
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Credited to the original payment method
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In some cases, store credit may be offered as an alternative to a refund, at the customer's discretion
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Shipping costs non-refundable unless the item was faulty
INTERNATIONAL RETURNS
For orders outside Australia, return shipping costs are the responsibility of the customer unless the item is faulty. Customs duties and import taxes are non-refundable. JumpProof is not responsible for delays caused by customs.
HOW TO LODGE A RETURN OR EXCHANGE
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Email: hello@jumpproof.com
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Include order number, reason for return, and images if relevant
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Await approval and shipping instructions
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Send item(s) using provided label or your preferred tracked method
DEFINITIONS
"You" or "Customer" refers to the person purchasing or receiving products from JumpProof. "We", "our", or "JumpProof" refers to JumpProof Pty Ltd. "Faulty" refers to goods that are defective, damaged, or not as described. "Change-of-mind" refers to returns due to personal preference, such as style, size, or fit.
JUMPPROOF RETURNS AND EXCHANGE POLICY
Effective Date: 23 May 2025 | Last Reviewed: 23 April 2026
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