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Shipping policy
SHIPPING POLICY
JumpProof Pty Ltd
Effective Date: 23 April 2026 Last Reviewed: 23 April 2026
DEFINITIONS
"We", "our", or "JumpProof" refers to JumpProof Pty Ltd. "You" or "Customer" refers to the person placing an order through the JumpProof website. "Business days" refers to Monday to Friday, excluding Australian public holidays.
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ORDER PROCESSING
Orders are processed within 1–3 business days of receipt. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
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DOMESTIC SHIPPING (AUSTRALIA)
We ship Australia-wide via Australia Post from regional South Australia.
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Standard Shipping: $9.99 — estimated 3–8 business days
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Free Standard Shipping: Applied automatically on orders over $100
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Express Shipping: $15.00 — estimated 1–4 business days
Delivery timeframes are estimates only. JumpProof is not responsible for delays caused by Australia Post or circumstances outside our control.
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INTERNATIONAL SHIPPING
We currently ship to New Zealand and selected international destinations.
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New Zealand: $20.00 flat rate — estimated 6–10 business days
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Rest of World: $28.00 flat rate — estimated 10–20 business days
International customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authority. JumpProof is not responsible for delays caused by customs.
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TRACKING
All orders include tracking. Your tracking number will be provided in your shipping confirmation email.
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INCORRECT ADDRESSES
Please ensure your shipping address is correct at checkout. JumpProof is not liable for orders lost or delayed due to an incorrect address. If you notice an error, contact us at hello@jumpproof.com as soon as possible.
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CONTACT
Email: hello@jumpproof.com
